I have questions about my prescription:

How do I get my prescription delivered to me?

To set up your prescription delivery, grab your member card and call your Pharmacy Benefit Manager.  They fulfill orders and are available 24/7 to help switch your prescription over to delivery

Or, you can log in to your member pharmacy website Follow on the on-screen prompts to set up your prescription delivery.

If it’s a maintenance medication, it’s quick and easy to get your prescription delivered right to your home. And, you’ll likely save money.

Can I get a longer supply of my prescription?

It depends on your particular prescription. Call you Pharmacy Benefit Manager at the 800 number on your member ID card.

Can I get my refill ahead of schedule?

Depending on your situation, you may be able to get a refill early. Call the Member Service team — the number is on the back of your ID card — to learn more.

My prescription is at the pharmacy. Do I have delivery options?

Due to Coronavirus, you may have delivery options. Call your specific pharmacy to learn more.

I set up my prescription delivery through Express Scripts. How long will it take for my medication to arrive?

It typically takes 5 to 7 calendar days, excluding Sundays and holidays, for your prescription to arrive.

What if I switch to prescription delivery and want to go back to a retail pharmacy later?

You will need to cancel your current mail order and request a new prescription from your provider. But remember, prescription delivery is typically less expensive and allows you to better manage your medication.

I have questions about my durable medical equipment:

How do I get my durable medical equipment delivered to me?

In most cases, this equipment should already be delivered to your home. If it’s not, reach out to your provider to understand your options.

How much does it cost to get durable medical equipment delivered?

There shouldn’t be a delivery charge. Reach out to your provider if you have questions.

My existing appointments

I am pregnant, am I more susceptible?

We do not yet know if pregnant women have a greater chance of getting sick from COVID-19 than the general public. With viruses from the same family as COVID-19, and viral respiratory infections such as influenza, women have had a higher risk of developing severe illness.

I have a chronic condition; what do I do if I get the virus?

Contact your primary care physician for advice. Older adults and people who have serious chronic medical conditions like heart disease, diabetes, and lung disease, appear to be at higher risk of COVID-19 infection, per early information out of China.

Can I go to my facility?

How do I avoid getting sick while in the hospital or clinical setting?

Wash your hands frequently and avoid close contact with those who are coughing, sneezing, or wheezing.