How do I order free at-home COVID-19 tests?

Every home in the U.S. is eligible to order 4 free at-⁠home COVID-⁠19 tests. The tests are completely free. Orders will usually ship in 7-12 days.

Click here to order your free tests.

COVID-19 Over-the-Counter Test Reimbursement Mandate

We are aware of the federal government’s announcement that consumers with employer-sponsored or individual insurance coverage can now seek reimbursement for the purchase of over-the-counter COVID-19 tests. This new policy will go into effect on January 15th.  Our intent is to fully comply with this announcement, click here to learn more.

Who can I contact at my health plan with questions about my benefits or insurance coverage?

Call the telephone number on the back of your insurance card for Member Services. This number is specific to your plan and benefits, and it helps you receive the right answers faster.

Is Coronavirus diagnostic testing covered by my plan and what will it cost me?

  • Yes, coronavirus testing will be covered with no additional costs when performed by a medical professional. While this coverage applies to most members, every plan is a little different. If you have questions on coverage, costs, or anything else, call Member Service at the number on the back of your card. This waiver continues through the end of the federal public health emergency.
  • Exclusions to this coverage include testing for the following:
    • Public surveillance testing
    • Testing required to attend large gatherings and events (i.e. sports games, concerts, weddings, etc.)
    • Testing required to return or continue going to work or school
  • If the order for a test meets the coverage criteria above, the sample must be collected by authorized health care personnel.
  • Acceptable COVID-19 diagnostic tests may include:
    • Tests approved by the FDA
    • Tests authorized by the FDA under an emergency use authorization (EUA)
    • Tests for which the developer of the test has requested or intends to request EUA (until the request is denied or the developer does not submit the request within a reasonable time)
    • Tests that are developed in or authorized by a State
    • Tests that are determined to be appropriate by the secretary of Health and Human Services (HHS)

Is Coronavirus treatment covered by my plan?*

  • Most plans will cover coronavirus treatment when admitted to an in-network hospital. Our number one priority is your health and making sure you receive the care you need. That’s why we are waiving all costs of care if you are in the hospital being treated for Coronavirus. This includes testing when recommended by a medical professional and care once you are admitted. While this coverage applies to most members, every plan is a little different. This waiver continues through the end of the federal public health emergency.

*Exclusions may apply. If you have questions on coverage, costs, or anything else, call Member Service at the number on the back of your card.

Does my insurance cover me if I get sick when I travel?

Yes, see coverage options at your member website or your plan app or call Member Services at the number on the back of your insurance card. This number is specific to your plan and benefits, and it helps you receive the right answers faster.

Will it be covered if I am stuck in a hospital in a different city for a long time?

Yes, most plans cover you while traveling. Copays, deductibles and coinsurance may still apply. Review your coverage options at your member website or your plan app or call Member Services at the number on the back of your insurance card. This number is specific to your plan and benefits, and it helps you receive the right answers faster.

Do I have a virtual care benefit?

There may be benefits that you can access through your health plan. Call Member Services at the number on the back of your card for specific details for virtual care benefits.