I might have it

How do I determine if my symptoms are Coronavirus?

Call your primary care physician or health care provider. If they determine you need a Coronavirus test, they’ll direct you to the right location — and prescribe medications as well.

What should I do if I suspect I have the virus?

Contact your primary care provider. He or she will complete a travel and exposure screening to help best determine if further testing is required.

When should I see my doctor?

Anyone who thinks they may have been exposed to COVID-19, or if you are experiencing fever, cough, or shortness of breath, should contact their primary care physician or health care provider immediately.

I’m sick – should I quarantine myself?

Yes, stay home when you are sick. Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Clean and disinfect frequently touched objects and surfaces.

Listen to Social DOs and DON’Ts on Confronting COVID-19 podcast.

What if the person I care for gets ill?

Try to isolate the infected person as much as possible from other household members and pets — have the person stay away from other people and use a separate bedroom and bathroom if available.

Listen to Helping the high risk on Confronting COVID-19 podcast.

Where do I go?

Where can I get tested?

Contact your primary care physician for testing options. Testing is completed at the State Department of Health (DOH) and will be brought into facilities once tests are available. Test results are made available within 24 hours of the State DOH receiving the test kit.

Can I go directly to an ER? Do I call first?

In case of emergency contact 911. It is recommended to call the ER or Urgent care facility so they can prepare for your arrival. Mild cases of COVID-19 are often treated symptomatically from home or through outpatient services instead of a visit to an acute care facility.

What kind of doctor do I go see to get tested?

Your primary care physician will be able to help you. If you don’t have a doctor, visit your member website or call Member Services at the number on the back of your insurance card to identify an in-network doctor.

How do I schedule an appointment to get tested?

Contact your primary care physician. He or she will complete a travel and exposure screening to help best determine if further testing is required.

Can I get treated at home?

Yes, people who are mildly ill with COVID-19 are able to isolate and treat their symptom at home during their illness. There is no specific antiviral treatment recommended for COVID-19.

How can I get my parents care? They are ill and homebound.

Contact their doctor about what type of visit is best for them; video visits are the safest path to medical advice because they let those who are sick stay at home and avoid contact with crowds.

I do have it

Can I do a video visit if I think I’m sick?

If you have telemedicine access through your health plan, we’re waiving all appointment fees for the next 90 days because the safest place for you, if you’re sick, is at home. Check your member portal online or call Member Services at the number on the back of your card.

What do I do if receive negative results and am sick?

Stay home and monitor your symptoms. If your symptoms get worse, contact your primary care physician or schedule a telemedicine appointment if your health insurance plan permits. In the meantime, here are some steps that may help you feel better and prevent the spread of germs:

  • Stay at home and rest.
  • Drink plenty of water and other clear liquids.
  • Cover your coughs and sneezes.
  • Clean your hands often.

Listen to Social DOs and DON’Ts on Confronting COVID-19 podcast.

Is there a treatment?

There is no antiviral treatment for COVID-19. People with COVID-19 should seek medical care to help relieve symptoms, such as receiving a fever reducer.

How do I know if I’m better?

Talk to your health care provider: The decision to discontinue home isolation precautions should be made on a case-by-case basis, in consultation with healthcare providers and state and local health departments.

What are the remedies of the COVID-19/Corona virus?

Your primary care physician will be able to help you. If you don’t have a doctor, visit your member website or call Member Services at the number on the back of your insurance card to identify an in-network doctor.

Are there any treatments available for children with COVID-19?

Your primary care physician will be able to help you. If you don’t have a doctor, visit your member website or call Member Services at the number on the back of your insurance card to identify an in-network doctor.

Will there be a cure for COVID-19?

Researchers are working on developing a vaccine for this virus. It is estimated to take between 6 and 18 months.